Using Positive Contact Methods.
George Brown Associates, Inc. (GBA) uses a Compassionate Collections approach. Our "positive-ism" throughout our organization contributes to one of the highest collector retention rates in the collections industry.
Redefining How Collections is Done
The foundation of any collection operation is the collector. At GBA we define our approach as “Compassionate Collections.” Unlike the “Firm Demand” approach used by almost all collection agencies, our non-confrontational approach makes for both happier patients and happier collectors as well. As a result, we enjoy an extremely high employee retention rate. GBA’s “positive-ism” throughout our organization contributes to one of the highest collector retention rates in the collection industry. Happy, experienced (and well trained) collectors leads to a higher level of employee satisfaction, and happy employees lead to happy clients.