Why Choose GBA:
George Brown Associates, (GBA) a provider of account receivable solutions, offers a variety of services that exceed our client’s expectations by providing a seamless approach to maintaining and monitoring their receivables.
The right collection agency can play an integral role in managing your account receivables at each stage of the revenue cycle. The assignment of an account for third party collections creates a sense of urgency with your debtor, causing them to prioritize and pay your bill. A third party approach provides you a professional collector that can quickly influence recovery, allowing you the ability to allocate your staff and resources to more productive areas.
higher level of
GBA maintains a higher level of client and patient satisfaction. GBA utilizes a “Compassionate Collections” approach to medical recovery by offering your patient an effective repayment schedule to help them manage their obligation.
GBA maintains a state-of-the-art call center where calls are monitored, recorded, and archived. Our collectors are updated in the latest collection procedures as well as trained to observe all FDCPA and Red Flag rules.
trained in all
FDCPA and Red Flag rules
GBA maintains a state-of-the-art call center where calls are monitored, recorded, and achieved. Our collectors are updated in the latest collection procedures as well as trained to observe all FDCPA and Red Flag rules.
“Professionalism and Outstanding Service”CORE Health Care Manage, LLC is happy to endorse 1st Results for their professionalism and outstanding service provided to our companies. They were able to help us transition billing of our Radiology practice in a very successful and efficient manner. They helped us set up the new system, assisted on the onboarding process and provided staff training and time management. They were able to identify areas of efficiency and overall workflow improvement. They have been willing to help our company, even in areas not stated in the contract. They are real TEAM PLAYERS and very knowledgeable in many areas of operation.
“They Go Above and Beyond”In the many years dealing with George Brown Associate, I have always had such wonderful representatives to speak with. They are helpful, courteous, and professional. I feel they go above and beyond to help me with whatever is needed. I never hesitate in calling them as they are so pleasant to talk to. They make my job easier! I would highly recommend doing business with them.
“They are the Only Agency that Our Practice Uses”Our office has used GBA for collections for several years. They are always very courteous and cooperative with our patients and our staff. We have a very gold working relationship with GBA’s staff. They are our “Go To” people. We’ve been very pleased with the amounts they’ve been able to collect. They are the only agency our practice uses and we have no plans to change as we are very pleased with the services they provide.
“Impressive!” PT wanted us to know she paid her account because who she dealt with at GBA was the nicest person she has ever had to work with. The person called to check on her, see how she was doing before her payment. Impressive!!
“A Great Fit For Our Collection Needs”I just wanted to send a quick email to let you guys know how happy we are with your services. George Brown Associates is a great fit for our collection needs! Thank you and keep up the great work!
“I Recommend GBA Without Hesitation or Reservation”It is with great pleasure I recommend George Brown & Associates. They have helped our practice in the following ways:
- Provided tips and guidance to our new practice manager.
- Reviewed and overhauled our account billing and collections.
- Provided guidance on scheduling workflows.
- Assisted in recruitment of key personnel.
- Coordinated insurance authorization for patients requiring outpatient vein procedures.
- Coordinated processing of insurance denials and appeals.
- Assisted with completion of various physician and organizational credentialing processes.
- Streamlined our operational processes and staff training.
“A GBA Partner Over 20 Years”I want everyone to know how much I have enjoyed working with George Brown and Associates over the last 20 years. I have been very pleased with all aspects of the collection process from listing my accounts to follow up and invoicing. In the rare instance where there has been an issue, I have always been able to resolve it quickly with a phone call or email directly to the President and never needed to wait for someone else to resolve. I am also impressed with the soft purposeful efforts the collectors take with each patient’s account. Your staff know just how much effort is needed to collect balances and also understand these are “medical” balances and there are hardships that can accompany the patients paying. Our practice has grown immensely and I feel the personal level of service has remained the same even with the increased volume sent out to your company for collections. I look forward to many more years with the GBA family of compassionate collectors.
“Proficient, Effective and Professional”I am honored to recommend George Brown Associates (GBA). I have worked with them for six years, but the practice has been with them several years prior to my taking this position. I send them collections monthly. I feel comfortable sending patients to them because they are very courteous to work with, and not only proficient, effective and professional, but also take the time to show a genuine interest in their clients.
OUR MISSION IS SIMPLE
To deliver on each client's definition f the ideal agency relationship - every single day.
Our pledge is to foster outstanding patient relations through GBA "Compassionate Collections" - and to provide the most user-friendly agency partnership you have ever experiences.
GBA Gives Back
Some of the charitable organizations GBA and our staff support.
- Leukemia & Lymphoma Society
- One Blood
- Levine Children's Hosptial
- Blue Line Ministries
- Alzheimer's Association - Western Carolina Chapter
- National Multiple Sclerosis Soceity
- American Diabetes Association
GBA is proud of its active participation with the following professional organizations:
- ACA International - We are a proud member of ACA International, the trade assocition of credit and collection professionals. The association establishes ethical standards and articulates the value of the credit and collection industry to businesses, policy makera and debtors.
- American Association of Healthcare Adminstrative management
- BBB - Better Business Burear - A+ Rating
- North Carolina Healthcare Financial Management Association